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Privacy Policy

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At Holistia Wellness, we are committed to protecting your privacy and handling your personal information with care, integrity, and transparency. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website and services.

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1. Information We Collect

We collect personal information that you voluntarily provide, including:

  • Name, email address, and phone number

  • Appointment and booking details

  • Health information relevant to your care

  • Payment and billing information (processed securely through third-party providers)

  • Information shared through forms, email, or direct communication

We may also collect limited technical information automatically, such as IP address, browser type, and website usage data.

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2. Personal Health Information (PHIPA)

As a healthcare provider in Ontario, we comply with the Personal Health Information Protection Act (PHIPA).

Under PHIPA:

  • Your personal health information (PHI) includes any identifying information related to your physical or mental health, care history, or treatment.

  • We collect, use, and disclose your PHI only for purposes related to providing care, administration, and as permitted or required by law.

  • Your information is kept confidential and accessible only to authorized professionals involved in your care.

You have the right to:

  • Access your personal health records

  • Request corrections to your information

  • Withdraw or withhold consent to certain uses (subject to legal and clinical limitations)

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3. How We Use Your Information

We use your information to:

  • Provide and coordinate your care

  • Schedule and manage appointments

  • Communicate with you regarding services, reminders, or inquiries

  • Process payments and maintain records

  • Improve our services and client experience

  • Meet legal and regulatory requirements

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4. JaneApp (Online Booking & Records)

We use JaneApp, a secure, cloud-based practice management system, to manage bookings, client records, and communication.

Through JaneApp:

  • Your personal and health information is stored securely on servers that comply with applicable privacy and security standards, including Canadian privacy requirements.

  • JaneApp uses encryption and safeguards to protect your data.

  • Only authorized practitioners and administrative staff at Holistia Wellness can access your information as needed for your care.

By booking online or submitting information through JaneApp, you consent to the collection, use, and storage of your information within this platform.

We encourage you to review JaneApp’s own privacy policy for additional details.

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5. Consent

Your consent is important to us.

By providing your personal information, using our website, or engaging in our services, you consent to the collection, use, and disclosure of your information as described in this policy.

You may withdraw your consent at any time by contacting us, subject to legal or contractual obligations.

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6. Sharing of Information

We do not sell or rent your personal information.

We may share your information only when necessary:

  • With trusted third-party service providers (e.g., JaneApp, payment processors)

  • With other healthcare providers involved in your care, with your consent

  • When required by law or regulatory authorities

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

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7. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information from loss, theft, unauthorized access, or disclosure.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is completely secure.

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8. Cookies & Website Analytics

Our website may use cookies or similar technologies to enhance your browsing experience and understand how visitors use our site.

You may adjust your browser settings to decline cookies if you prefer.

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9. Third-Party Services

Our website and operations may rely on third-party platforms (such as booking systems, payment processors, or email providers). These services have their own privacy practices, and we encourage you to review their policies.

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10. Your Rights

You have the right to:

  • Request access to your personal information

  • Request corrections or updates

  • Withdraw consent for certain uses

To exercise these rights, please contact us using the details below.

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11. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

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Holistia Wellness


1936A Avenue Road, Toronto, ON, M5M 4A1
Hello@holistia.ca
647-947-9291

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12. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

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