Terms of Service​

You made it here—we’re so glad you did.

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At Holistia Wellness, we’ve created a space where care feels intentional, respectful, and supportive—for you, and for every practitioner who shares in your experience. Our policies are designed to protect that balance, so each visit flows with ease for our entire community.

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If something about your experience doesn’t feel right, we truly want to hear from you. While we are unable to offer refunds for services rendered, we are always open to thoughtful conversations and will do our best to support you in finding a better path forward.

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Arrival & Timing

We understand that life moves quickly, and delays can happen.

If you’re running late, we kindly ask that you let us know as soon as possible. We will always do our best to accommodate you within the time available.

To respect the flow of the day and the clients booked after you:

• Your session may be shortened if you arrive late

• Appointments missed by more than 15 minutes may be considered a no-show and cancelled

• Late arrivals cannot be extended beyond their scheduled end time

Our intention is to honour everyone’s time while still holding space for your care.

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Cancellations & No-Shows

We gently ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment.

• Cancellations made within 24 hours of your appointment will be billed 50% of the appointment fee

• Missed appointments (no-shows) will be billed 100% of the appointment fee

These policies allow us to respect the time and energy of our practitioners, while also making space for other clients who may be waiting for an appointment.

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Booking & Payment

A valid credit card is required to secure your appointment.

Your card may be subject to a temporary authorization at the time of booking, depending on the platform used. This is a standard process to confirm your reservation.

All policies apply to services booked using gift certificates as well.

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A Shared Space

Holistia is more than a clinic—it’s a shared space for care, growth, and connection.

Our policies are in place to ensure that this space remains supportive, respectful, and sustainable for everyone who walks through our doors.

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Thank you for being part of our community.